At Organic Baby Soap, we take pride in delivering high-quality, gentle products that care for your little one’s delicate skin. We understand that occasionally, you may need to return or exchange a product. Please review our Return and Exchange Policy outlined below.

1. Eligibility for Return and Exchange

• Customized products: If we create personalized or custom-made soaps for you, we do not accept returns or exchanges unless there is a manufacturing defect or an error on our part.
• Non-customized products: For standard items, returns or exchanges are accepted within 14 days of delivery, subject to conditions.

2. Manufacturing Defects and Errors

• If your product has a manufacturing defect or if we made an error during production, we will replace or fix the item free of charge.
• Contact our customer support within 7 days of receiving your order. We may request photos or additional information to assess the issue.

3. Return and Exchange Process

• Contact our customer support team via email with your order details and reason for return.
• Products must be unused, in original packaging, and in the same condition as received.
• Return shipping costs are the customer’s responsibility unless the return is due to our error.
• Once approved, we’ll provide return instructions and process your refund or exchange promptly.

4. Refund Policy

• Refunds will be issued to the original payment method once we receive and inspect the returned item.
• Processing time for refunds is typically 5-7 business days after inspection.
• Shipping costs are non-refundable unless the return is due to our error.

Need Help with Returns?

Our support team is ready to assist you:

Email: support@organicbabysoap.com

Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST